Shipping and Delivery Policy
At Mums Boutique, we are committed to providing a reliable shopping experience and strive to process and ship orders according to the highest possible standards. Please review our shipping and delivery policy below before completing your order:
First: Shipping areas
• Shipping is available to all regions of the Kingdom of Saudi Arabia.
• International shipping is available to some countries depending on the approved shipping company.
Second: Order processing time
• Order processing may take up to 7 working days from the date of order confirmation and payment.
•If the order contains pre-ordered products, the order will be shipped after the product becomes available, and the availability period will be indicated on the product page.
Third: Delivery time
• Within major cities: 2 to 5 working days after the order is shipped.
•Remote or remote areas: Delivery may take longer depending on the shipping company.
•Delivery time is an estimate and may be affected by factors beyond the store's control such as busy seasons, weather conditions, or operational conditions.
Fourth: International Shipping
• International shipping takes between 7 and 10 business days after the order is shipped, and may vary depending on the receiving country and the shipping company's procedures.
•International shipping may be subject to additional customs duties and taxes, in addition to additional shipping fees, according to the regulations and policies of the shipping company approved in the customer’s country.
•The customer bears all these fees upon receipt.
•The store is not responsible for any delays caused by customs procedures in the receiving country.
Fifth: Shipping fees
•Shipping fees are calculated automatically upon order completion based on the city and shipment weight.
•Free or discounted shipping offers may be available at certain times, and these will be announced through the store or official channels.
• Additional shipping charges may apply according to the shipping company's policies.
Sixth: Domestic shipping
•In case of any delays or problems related to shipping within the Kingdom, we advise the customer to contact the Communications Authority or the Transport Authority, depending on their jurisdiction.
•The customer can provide us with the order number to help with follow-up when needed.
Seventh: Shipping address
•The customer is responsible for entering a correct and complete shipping address.
•If an incorrect address is entered or the customer cannot be contacted, the shipment may be returned, and the customer will bear the return shipping fees.
Eighth: Receiving the order
•In the event of obvious damage to the shipment upon receipt, the situation must be documented and we must be contacted within 24 hours of receipt.
•After receiving the order without comments, the store is not responsible for any damages resulting from misuse or storage.
• If there is obvious damage to the shipment upon receipt, the situation must be documented and we must be contacted within 24 hours of receipt.
• In case of a wrong product or shortage in the order, please provide us with a clear and uncut video that includes:
• After receiving the order without any comments or notifications within the specified period, the store is not responsible for any damages resulting from misuse, improper storage, or incorrect use of the product.
• In the event of damage during transport or shipping, we advise the customer to file a claim directly with the shipping company, noting that all shipments are covered by shipping insurance.
• Some liquid or pressurized products may be prone to minor leakage during shipping. This is due to the nature of the manufacturing and packaging by the manufacturer, and not due to our store or poor storage.
• Shipping during the summer does not affect the safety of the products intended for that season, as they are shipped under the usual and approved conditions.
• After receiving the order, please keep and store the products at a temperature not exceeding 24 degrees Celsius, and away from direct sunlight or high heat sources, in order to maintain product quality and efficiency.
Ninth: Delay or loss of shipment
•If the shipment is unusually delayed, please contact us, and we will follow up with the approved shipping company.
•In the event of a lost shipment, the order will be handled according to the shipping company’s policy, and the store bears no responsibility outside the scope of what is approved by the shipping company.
